Frequently Asked Questions [FAQ] 

 

Kindly click the following links to get the answer you Like to know.
 

Starter Like to Know

 1) Is that all ready stock? 
- Yes  

2) Why are your items so cheap? Does it has quality problem?
- Thank you for realizing our items are much LOWER than market price. The reason we selling so low price is because we PRIORITIZED our customers' satisfaction  rather than making HUGE profit from it. We believe by doing this can build long  term customer relationship. Thus our website is practicing "LOW PRICE GUARANTEE".On quality issue, we would appreciate on your valuable feedback. To ensure customerhas Highest Satisfaction, we've a quality assurance team and "Return/Exchange Policy" where customer can return us if he/she found there's quality problem with   the product purchased.

3) Can resell 1shopping products?
-To assurance service provide to end buyer, we restrict any buyer resell our products

4) How to Contact Us?
- Refer to HERE!!

5) What should I do if I Forget My Password?
- Refer to HERE!!

 
Order Related

1) How to Start Shopping
 -  (a) Become our member HERE!!
    (b) And Let's Start Shopping HERE!!

2) The item i'm interest in is shown Out of Stock, how?
- It is regret to know that the item you selected has been temporary sold out. 
Do stay tune to new updates on new arrivals very soon.

3) Am I allow to check out My Current/Historical Order Status?
- Yes, You may view your order status in “[My Account] > "My Order" after "Log In"

4) Had my Order Completed?
- Look up in "[My Account]” for completed order

5) Can I Add on Other Item into my completed order?
- No, you can place new order again, the old order we will ignore it
6) What if I want to Change Product/Address/Contact Number for my current order?
- You can place new order again, the old order we will ignore old order

7) What should I do After Complete Order?
- You may proceed with your payment. 

8) How to Cancel My Order?
- Just ignore old order

9) Where can I find my Order Number?
- Log in to “[My Account] “, to look up my "Order Number".

 
Payment Related
1) Can I pay using Cash Deposit Machine / Bank Transfer?
- Yes, you could make your payment either way. HERE!!

2) Credit Card Payment Allow?
- Coming soon

3) How about the Balance, if I banked in extra?
- No worries, the balance will be refunded to you in your parcel or via bank transfer   (within 1- 3 working days).

4) What should I do After Payment
- Notify us on the payment. Please refer HERE!! we shall update your status to paid once confirm payment received (same day, within office hours).

5) After payment when you will Post Out the Items?
- We shall make the post ASAP the same day of payment made, subject to payment before 11.00 am (Monday-Friday, except for public holidays) 

Delivery Related

1) What's Our Delivery Methods?
- Courier service or Self Collection.

2) How long it take to Reach My Hand?
- It will normally take 1-3 working days for (West Malaysia), 1-5 working days for  (East Malaysia, outskirt area)

3) Where do find my Delivery Status/Consignment number?
- You could check up your in " [My Account]" > MY ORDER HISTORY after log in.

4) What should I do if I got the Problem/s when receiving Parcel?
- Email us immediately us at enquiry@1shopping.com.my and provide us order number. We shall advise the cause of action immediately.

5) What can I do if I still Have Not Received My Parcel its has been more than a week?
- Do email us at enquiry@1shopping.com.my and provide your (order number) we shall assist you to check that out and shall get back to you in a moment.

6) What should I do if No One At Home?
- You could address the parcel it to a third party receiver?
- Please update the "name", "contact number" of the person when place order in shopping cart

7) I Have Received My Items.
- It's is great to hear that, do update us in our MESSAGEBOARD on safe arrival. Hope you love it

Any enquiry please e-mail enquiry@1shopping.com.my